Department of Water & Power Policies

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DEPARTMENT OF WATER & POWER

DWP- GENERAL (03100)

OPERATIONS (.000)

 Policy #  Title  Latest Date
03100.001   BOTTLED WATER PROGRAM POLICY & PROCEDURES  01/03/2017
 03100.002   CREDIT CARD PURCHASES  10/28/2014
 03100.003   DRONE UNMANNED AERIAL VEHICLE (UAV)  10/02/2014
 03100.004   RECORDS RETENTION & DESTRUCTION PROCEDURES  03/18/2013
 03100.005   SPRAYSHIELD ANIMAL DETERRENT  06/21/2012
 03100.006   OSHA VIOLATIONS POLICY & PROCEDURES  03/28/2012

PERSONNEL(.500)

 Policy #  Title Latest Date 
 03100.501  STANDARDS FOR WORKPLACE APPAREL & GROOMING FOR DWP EMPLOYEES  12/15/2010
 03100.502  LEAVE REQUESTS FOR DWP OPERATIONS DIVISIONS  06/12/2014
 03100.503  ACCEPTABLE WORKPLACE ELECTRONICS  11/13/2012

DWP- AIRPORT (03200)

(no data)

DWP-PARKS MAINTENANCE (03300)

(no data)

DWP- STREETS MAINTENANCE (03400)

 Policy #  Title  Latest Date
 03400.001  SIDEWALK INSPECTION & MINOR REPAIR PROGRAM  09/24/2014

DWP-WAREHOUSE (03500)

(no data)

DWP/U - GENERAL (03600)

CUSTOMER CARE (.000)

 Policy #  Title  Latest Date
 03600.001  CUSTOMER CARE POLICY  01/03/2017
 03600.002  CUSTOMER CARE - CHANGE PRIMARY NAME (CM)  07/02/2012
 03600.003  CUSTOMER CARE - CITY TREE ROOTS (CM)  11/27/2012
 03600.004  CUSTOMER CARE - MAINTENANCE REQUESTS (CM)  07/31/2014
 03600.005  CUSTOMER CARE - MULTI UNIT DISCONNECTION (CM)  05/02/2014
 03600.006  CUSTOMER SUPPORT & ASSISTANCE POLICY  04/22/2013
 03600.007  DECEASED ACCOUNT HOLDER - ACCOUNT TRANSFER  07/15/2014

UTILITY BILLING (.500)

 Policy #  Title  Latest Date
 03600.501  IDENTITY THEFT PREVENTION PROGRAM (RESO 2009-002) (CC)  01/07/2009
 03600.50  ADD REMOVE SECONDARY ACCOUNT HOLDER  07/02/2012
 03600.50  HYDRANT METERS  01/03/2017
 03600.50  HYDRANT METER RENTAL POLICY  12/18/2012
 03600.50  ACCESSING PERSONAL CIS ACCOUNT & REVERSING FEES ON PERSONAL ACCOUNT  08/26/2013
 03600.50  ADJUSTMENTS  11/14/2008
 03600.50  ADJUSTMENTS PICK UP ROUTINE  10/13/2009
 03600.50  COUNTERFEIT CURRENCY  10/03/2013
 03600.50  CUSTOMER SERVICE PHONE CIS SYSTEM OUTAGE  08/30/2012
 03600.50  PHONE PAYMENT PROCEDURES  07/03/2012
 03600.50  RESIDENTIAL NEW ACCOUNT SIGN UP (NSU) PROCEDURES  08/11/2014
 03600.50  INSPECTIONS  03/04/2013
 03600.50  WATER QUALITY CALL PROCEDURES  03/29/2012
 03600.50  WEB PAY PROCEDURES  08/10/2009

DWP/U -WATER (03620)

 Policy #  Title  Latest Date
 03620.001  VARIANCE POLICY  05/05/2014
 03620.002  EMERGENCY BOIL WATER ADVISORY  08/01/1994

DWP/U - SEWER (03640)

(no data)

DWP/U - RECLAIMED WATER (03660)

(no data)

DWP/U - ELECTRIC (03680)

(no data)